Refund and Returns Policy
Effective Date: 3rd September 2026
Taj Event provides customized event management, decoration, party organization, corporate event and tour services. Because many of our services involve advance planning, vendor bookings, customized materials and reservations, cancellation and refund conditions may vary depending on the service.
1. Event & Decoration Services
Once an event booking has been confirmed and work, preparation, procurement or vendor booking has started, the advance amount may be non-refundable because costs may already have been incurred.
This may include:
- Wedding and marriage events
- Flower decoration
- Theme decoration
- Birthday parties
- Corporate events
- Social and family events
- Customized event arrangements
2. Customized Services
Payments made for specially customized designs, decorations, materials, props, flowers, printing, venue arrangements or third-party bookings may be non-refundable once the work or procurement has commenced.
3. Cancellation by Customer
If the customer wishes to cancel a confirmed booking, the customer should notify Taj Event in writing as soon as possible.
The refundable amount, if any, will depend on:
- Time remaining before the event or tour
- Work already completed
- Materials purchased
- Vendor commitments
- Venue or transportation bookings
- Other non-recoverable expenses
Any applicable refund will be calculated after deducting legitimate costs already incurred.
4. Tour Cancellation
For senior citizen and other group tours, cancellation and refund conditions may depend on transportation, accommodation, destination tickets, meals, entry fees and other bookings already made.
Non-refundable amounts charged by third-party providers may be deducted from any eligible refund.
5. Cancellation by Taj Event
If Taj Event is unable to provide a service due to circumstances within its reasonable control, we will make reasonable efforts to offer an alternative arrangement or refund applicable amounts according to the specific booking terms.
If a service cannot be provided due to force majeure or circumstances beyond our reasonable control, refunds will be handled after considering amounts already paid to third-party providers and other non-recoverable costs.
6. No-Show
Failure to attend a booked tour or event without prior cancellation may be treated as a cancellation by the customer and may not qualify for a refund.
7. Refund Processing
Where a refund is approved, it will normally be processed through the original payment method or another mutually agreed method.
The time taken for the refund to reflect in the customer’s account may depend on the payment gateway or financial institution.
8. Additional Services
Any additional services purchased after the original booking will be subject to the applicable payment and cancellation conditions communicated at the time of purchase.
9. How to Request a Cancellation
Cancellation requests should be sent to Taj Event through the official contact details provided on our website, mentioning the customer’s name, booking details and reason for cancellation.
10. Policy Changes
Taj Event reserves the right to update this Refund & Cancellation Policy from time to time. The policy applicable to a confirmed booking will generally be the policy communicated to the customer at the time of booking, subject to applicable law.
